Balloon Thrills FAQ

• Where does Balloon Thrills provide decorating services?

We are based in Concord, CA. and the San Francisco East Bay region is where we focus our decorating and business efforts. For a balloon professional referral outside of our business area, please go to here. Because of time constraints, we are unable to return email or phone calls regarding decor work outside of the San Francisco region.

• Do you have minimum orders for decorating?

We have the following minimums:

We have $150.00 order minimum within our normal delivery area.

• How can I place an order?

Most often, the process of making complete arrangements for event decorating can be completed using email, fax, and phone. We are familiar with most venues, thus site inspections are usually not necessary.

• Ideally, your first step will be a visit to our website, where you will find the largest balloon decorating resource guide on the internet.
• Your second step should be to phone or email our special event decorating staff. We can confirm availability for your event date and collect information, which will permit us to prepare a proposal, free of charge.
• The third step is to review the proposal and advise us if any changes are desired.
• Once the proposal is approved you will be provided with an invoice that serves as a work order.
• We should add that we also offer no cost consultations appointment at our showroom for those clients that wish that service.

• Do you have a retail store? What are your hours of operation?

We do not have a retail store and thus do not have regular store hours. We have a studio/ showroom where we can arrange to set up an appointment to plan and discuss the various options for you event.

• What should I expect during my consultation appointment? How long do the appointments last?

Your appointment will average 45 minutes. You will have a fun and stress free opportunity to review our extensive portfolio including those at your event venue. We will provide you with samples and prototypes as well as overall planning and discussion of any theme ideas that may pertain to your event.

Our appointments are a free service to you. They are a casual, informal time to talk and get to know each other while providing us with a bit more information about your upcoming event that is just not possible over the phone.

You will leave the appointment with a written quote of all items discussed and a clear, focused decor plan for your event.

• How early should I contact you to plan for my event and secure your services?

The first thing to do is secure your venue and the actual event date. Once this is completed, we will have a better idea on what to suggest in terms of decor and will be in better position to finalize many of the details of your event. In terms of months, we usually meet with clients three to nine months before their event.

• Do you provide local and nationwide balloon deliveries for birthdays and similar celebrations?

Yes. Our BalloonPlanet division handles all of our deliveries. You can either place your secure order online 24/7 at BalloonThrills.com and then proceed to the BalloonPlanet icon. You may also call our toll free phone number dedicated for balloons deliveries, phone 866-340-1268. Our BalloonPlanet.com website can also answer any other questions you may have in regards to deliveries.

• Do you accept credit cards?

We accept all major credit cards. Visa, MasterCard, Discover & American Express.

• What are you payment terms for decor work?

$100.00 non-refundable deposit secures the date and the balance is due ten days prior to your event.

• How much does it cost to decorate the average event?

Our average is highly dependent on the type of event that you are having and the end results that you are wanting to achieve. Our average decor client spends somewhere in the range of $600.00 to $900.00 dollars per event.

• Do you offer helium tank rentals and/or sell uninflated balloons?

Balloon Thrills is a full service event decorating company and thus we do not rent our helium tanks or sell our uninflated balloons.

• Do you charge for delivery, installation, and/or tear down for decor work?

There are no delivery or installation fees unless the decor needs to be completed before 8 a.m. and or after 8 p.m. During these times, there is a $50.00 flat installation and delivery fee.  As for tear down services, we charge a $50.00 flat fee for tear down or retrieval services, regardless of the time of day.